Refund policy

60-Day Satisfaction Guarantee

We want you to feel confident trying Flow Bros. If a hair product doesn’t work for you, contact us within 60 days of delivery to request a refund—even if you’ve opened and used it.

Who is eligible?

The guarantee covers your first purchase of each hair product from flowbros.com. For example, if you’ve already purchased our clay, your first purchase of pomade is still eligible. Repeat purchases of the same product are not covered by the satisfaction guarantee.

Your first subscription delivery is eligible if it is your first purchase of that product. Subscription renewals are not covered. A refund request does not automatically cancel your subscription; you can manage or cancel it through your subscription portal or contact us for help.

Bundles and multipacks

Products purchased in a bundle or multipack are eligible when it is your first purchase of that product. Purchasing it in a different bundle, pack size, or subscription does not restart eligibility. Refunds cover eligible products only and reflect the amount paid after discounts. For bundle refunds, we allocate the bundle discount proportionally across the included products.

How to request a refund

Email support@flowbros.com within 60 days of delivery with your order number, the product you’re requesting a refund for, and a brief explanation of what didn’t work for you.

You do not need to return opened products for a satisfaction claim unless we ask you to. Please contact us before sending anything back; we’ll provide instructions if a return is needed.

Refunds and shipping

Approved refunds are issued to your original payment method for the amount paid for the eligible product, plus applicable sales tax. Original shipping charges are not refundable for satisfaction claims. If your order shipped free, we will not deduct our original shipping costs from your refund.

Please allow up to 10 business days after approval for your refund to appear. Processing times can vary by bank or payment provider.

Damaged, defective, or incorrect products

If your order arrives damaged, defective, or incorrect, email support@flowbros.com promptly with your order number and photos of the issue. We’ll arrange an appropriate replacement or refund and cover any required return or replacement shipping. These issues are covered regardless of whether you’ve purchased the product before.